FAQ's

1. Shipping Charges

Rs.200 are applicable as shipping charges all over Pakistan
Free shipping within Pakistan on shopping of Rs.2000 or above.

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us at UAN: + (92) 3111-222-928 if you are still interested in receiving the product.

There are absolutely NO hidden charges. All sales tax is actually borne by www.shopsomepk.com You pay only the amount that you see in your order summary

2. Payment Methods

We accept payments via COD, & Bank Alfalah Online
Payments accepted via "Cash on Delivery" at the time of the delivery of the product. However, this mode of payment has a convenience charge associated with it.

All credit card, Debit Card, and net banking transactions are processed over a secure encrypted connection, with the highest level of security and confidentiality. So no worries here!

In case of a payment failure, please retry ensuring: Information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us at Customercare@shopsomepk.com  or please give us a call with your order number for any clarification.

If you see any charges on your credit/debit card for purchases made on www.shopsomepk.com but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. And assist you to the best of our abilities

3. Exchange & Return

1.Purchased Stock can be exchanged within 7 days of purchase, of the same value. Items purchased from Shop-Some online store will only be entertained.

2.Product can be returned within 3 working days of order received of the same value.

Items go on sale, shall not be returned. 

3.The costs of shipping of Returns is borne by the company, while the cost of shipping of exchange is borne by the customer.

4.Exchange policy is not valid on promotional and/or discounted items.
Exchange is only possible on the availability of the original receipt and barcode tag. Items found to be worn, shrunk, or damaged will not be exchanged.

5.Fragile Items damaging in Courier Transit can only be exchanged or refund if Customer

 
6.Defective or broken products are exchanged/refunded within 2 days of order received. Kindly check thoroughly while purchasing/order received.

There is no cash refund policy.

4. Refund

Most refunds on returns are in the form of original payment. If the item is gone onto sale, the amount after the discount will be reimbursed.

For exchanges, if the item is returned separately from the purchase of the replacement item. Contact us at Customercare@shopsomepk.com or call us at UAN: + (92) 3111-222-928

Exchange the item for the same style in another size or color. (If you choose to exchange the item for a different style, the discount can't be transferred.)

Refunds include the taxes originally paid on the item being returned. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
Customers can contact us at Customercare@shopsomepk.com  or call us UAN: + (92) 3111-222-928

5. Shipping & Tracking

Products = OTM shipping timing for orders DELIVERY within PAKISTAN will be 5 to 7 working days. If the product is available, otherwise the customer will be informed regarding the availability.
Note: For National shipping, you may reach out to us via any of the following channels -
• Visit www.shopsomepk.com  and place the order directly.
• Mail your queries to info@shopsomepk.com
• Call us at our UAN: (+92) 3111-222-928

6. Cancellation of Orders

Online orders may be canceled by Shop-Some for any reason. Common reasons may include: the item is out of stock, pricing errors, or credit card payment is declined.